customer service

Digital transformation helps HCM City Power Corporation improve service

Friday, Aug 13, 2021

The HCM City Power Corporation has been rapidly expanding the use of digital technologies to optimise customer service.

Generali Vietnam opens new branch office in Da Nang City

Wednesday, May 20, 2020

Generali Vietnam Life Insurance LLC (“Generali Vietnam”) opened its new Branch Office and Customer Service Centre – GenTower Da Nang in Da Nang City on May 19.

Hanwha Life Vietnam hits trillion dong first year premium milestone with customer-centric strategy

Friday, Mar 20, 2020

Despite being a late entrant into the Vietnamese life insurance market compared to many others foreign insurers, but thanks to its right business strategy, Hanwha Life Vietnam, a life insurer from Korea, has remarked the trillion dong premium revenues insurance...

HDBank wins best green credit financing award

Wednesday, Nov 20, 2019

HDBank has been named the bank with the best green credit financing and the best customer service in 2019 by Vietnam Economics Times.

Expectation increases as car demand rises

Friday, Feb 01, 2019

As car ownership in Viet Nam continues to rise and a higher volume of customers visit the service centre, expectations of the overall service initiation process have increased, according to the J.D. Power 2018 Vietnam Customer Service Index (CSI) Study released...

Prudential Finance honoured for customer service

Monday, Aug 13, 2018

Prudential Finance Viet Nam has received the award for the Best Consumer Finance Company for Customer Service in 2018 by British magazine Global Banking & Finance Review.

Home Credit moves to fintech

Tuesday, May 08, 2018

Consumer finance company Home Credit Vietnam Finance Company Limited has announced that it is becoming a financial technology company to enhance customer service.

Life insurer Generali launches app for quick claim settlement

Thursday, Apr 05, 2018

Generali Vietnam Life Insurance Limited Liability (Generali Vietnam) has simplified the process of making claims for amounts below VND5 million.

Hanwha Life Vietnam sets up 100 customer service centres ahead of schedule

Monday, Aug 21, 2017

Korea’s Hanwha Life Vietnam Insurance Company Ltd announced late last week that it has set up 100 customer service centres four months earlier than planned.

VN banking sector committed to constant renewal

Saturday, Nov 12, 2016

Viet Nam''s banking sector is committed to continuous improvements in customer service, applying advanced technology and enhancing its operational, financial and managerial competencies, Le Minh Hung, Governor of the State Bank of Viet Nam, said yesterday.

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